Managerial Skill Development
Course Code: HRM 323
Credit Hour: 3
Course Group: Specialization Courses: Human Resource Management
Communication: Concept Manager, Management and important skills.
Nature of Communication: -Need and Significance Communication Process –Essential Elements.
Media of Communication: Verbal and Non Verbal – Oral Communication - Forms, Advantages and Disadvantages – Written Communication; Forms, Advantages and Disadvantages – Non Verbal Communication; Forms and their Importance
Channels of Communication: Formal and Informal – Communication Barriers - Overcoming barriers -Guidelines for Effective Communication.
Listening: Importance - Barriers - Guidelines for Effective Listening - Presentation - Oral and Written Essential requirements - Basic Skills of Communicating Managers.
Reporting: Writing - Procedure and Guidelines – Commercial Letters - Essential elements –Negotiation- Essential elements for Effectiveness.
Recommended Books
Lesikar, “Basics of Business Communication”, 8thed, 2002. Monipally, Tata McGraw Hill. Business Communication Strategies”.
Tata McGraw Hill, 2002. Bowman, Joel P and Branchaw, Bernadine P 1987, “Business Communication from process to product”, Dryden press, Chicago.4. Hatch, Richard, 1997 “Communicating in Business.
Science research associates, Chicago.5. Murphy. Herta A and Peack, Charrles E, 1976. “Successful Business Communications” 3rdEd, Allyn and Bacon, Boston.8. McGrath, “Basic Managerial Skills”, Prentice Hall India Ltd. New Delhi.9. Mohan